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What Are Terms and Conditions?

A terms and conditions agreement outlines the rules, expectations, and guidelines you expect people to follow when accessing your website or mobile app and informs them about what they can expect from you.
Whether you call it a terms of use, terms of service, or terms and conditions, this powerhouse document helps maintain control over your site as long as your guidelines fall within applicable laws.

Here are a few examples of what you can include in yours:

1. Establish and clarify your intellectual property rights
2. Limit your liabilities
3. Outline your dispute resolution options
4. Disclose your governing laws
5. Establish payment terms
6. Include shipping policy and return and refund details
7. Inform users about your privacy policy
8. Outline acceptable uses, prohibited behaviors, and their consequences

It answers several common customer service questions and provides clear protocols if users try to take advantage of your operations.

Are Terms and Conditions Legally Required?

No, terms and conditions agreements aren’t legally required, but it’s in your best interest to post one on your website or mobile app.
Not only is this standard practice across the world, but it also provides your site with an additional layer of legal protection.
While it’s not guaranteed to hold up in a court of law, in the event of a dispute, arbitrators may consider multiple facets of your T&C document to determine whether each party acted within their rights.
Plus, according to the American Bar Association (ABA), some specific legal disclosures apply to certain types of transactions, which must be made as written statements that may apply to your business.